Role and Responsibilities:
The QA Engineer will be responsible for testing our software products for defects by referring to the development documentation, understanding the application functionality, creating test cases, testing the platform and reporting defects and suggesting improvements.
Use bug tracking system to report defects to software developers
Determine, analyze and record problems with program function, output, online screen or content
Write clear, concise detail oriented test plans and test cases
Execute and evaluate manual or automated test cases and report test results
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
Ensure that validated deliverables meet functional and design specifications and requirements
Isolate, replicate, and report defects and verify defect fixes
Document the entire quality testing process
Describe the program, evaluation, methods of testing and improvements made to the software
Provide and process information in response to customer (support) inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Analyzing support logs so you can spot common trends and underlying problems
Updating self-help documents so customers can try to fix problems themselves
Ability to understand and create test plans from specifications or verbal communications
Liaison with development, project management, and customer support
Skills and Experience
Ideal candidates for this position should possess some or all of the qualities below:
Analyzing, calculating and reasoning a situation effectively
Establishing credibility and being decisive
Getting along with diverse personalities easily
Handling deadlines and responsibility
Managing projects and processes within the company
Possessing a sharp eye for detail
Possessing good written and verbal presentation and communications skills
Qualifications Sought
Work Experience : Minimum 2 years of software testing experience required
Graduate degree required
2+ years enterprise or e-business systems experience preferred
Experience with MantisBT is a huge bonus
ISTQB certification is a huge bonus
Expertise in database testing in MySQL Server environments including designing and manipulating test data, validating stored procs, jobs, triggers and replication is a HUGE bonus
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