Responsible for Quality Checking and Delivery of Products.
Able to communicate with Clients and Project Managers for Product Related Issues.
Review and Conduct quality checks of deliverables to both internal users.
Describe, Summarize, and Document how the work was performed and the final results of the same.
Troubleshoot and resolve issues and problems escalated by clients or internal associates for products/applications of Knovos.
Analyze, Diagnose, and correct complex escalated system-related problems as per business needs.
Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in a timely manner to ensure and enrich the client experience.
Provide the highest level of quality services to internal and external clients.
Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications of Knovos.
Meet the deadlines and perform activities in a time-critical, highly confidential process.
Adhere to the highest degree of professional standards and strict client confidentiality.
Attend professional development and training seminars on a regular basis.
Develop a high degree of expertise in techno-functional knowledge on the intricacies of different back-end systems, products, and tools that support various business applications of Knovos.
Assist in the review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
Participate in release upgrades and testing for various business applications.
Participate in special projects/assignments and perform additional duties as assigned.
Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
Work with accountability, ownership, and lead by example approach.Work additional hours as needed.
REQUIRED CANDIDATE PROFILE
Extensive Working Experience On Functionality Testing – Regression Testing, System Testing, UI Testing, Integration Testing, User Acceptance Testing
Sql, My Sql (Database knowledge)
Must be strong in Requirements Analysis
Capable enough to provide issue workaround based on application\domain knowledge.
Must be a fast learner
Should be adaptable and able to do multitasking
Should be able to comprehend the requirements into System Design
Able to coordinate with internal and external stakeholders
Able to learn, optimize and contribute in enhancing existing applications
Good in verbal and written communication.
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