Key Responsibilities/Accountabilities
Demonstrable experience with applications on the Salesforce platform in areas such test engineering, automation frameworks, performance/load testing, user experience, data testing or environment management.
Identifying and building new offerings/capabilities to grow GDC usage and value to the team and customers.
Responsible for strategic planning to grow, on-board, enable and cross/upskills the team to successfully run projects of organizational importance.
Responsible for meeting and exceeding business targets, and providing leadership with accurate forecasts and metrics.
You’re expected to chip in and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement.
Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
Provide the Professional Services team with Subject Matter Expertise related to the QA Scope & Effort order to ensure successful project delivery
Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams
Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
You’ll manage client relationships at the C-Suite level and escalates appropriately
Foster and facilitate the professional growth and development of team members
Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership
Minimum Requirements:
Overall 10+ years of relevant experience in Quality Assurance on the Salesforce platform in various roles in a mid to large sized organization with demonstrated leadership driving projects in a matrix organization.
Demonstrate leadership in delivering consulting services, including team leadership and active involvement in pre-sales of professional services
Scaling delivery centers, attracting new talent, developing existing talent, and retaining employees by creating rewarding growth opportunities
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Excellent analytical & problem solving skills
Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness.
Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills and the ability to learn quickly in a dynamic environment.
Experience working with Scrum teams and Agile Methodology
Experience with the Salesforce platform and related cloud or web-based technologies is a plus.
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