Key Accountabilities / Responsibilities:
Lead a team of Test Manager / Leads and Test Analysts (onshore and or offshore)
Accountable for all phases of testing.
Manage onshore and offshore test teams in the delivery of the Test planning, Test preparation, Test Execution scheduling, Test execution activities in adherence to the SS&C standards
Overall governance of QA CoE best practices
Responsible for quality of released products
Responsible for identification and implementation of QA process improvements
Responsible for measurement and improvement of client satisfaction, building of action plans to address gaps
Collaboration and communication with SS&C teams on initiatives, resolution of issues and risk mitigation strategies
Responsible for overall resource management for channels
Responsible for hiring, onboarding and retaining top performers
Responsible for monitoring associate and team performance, providing continuous feedback, creation and delivering of associate mid-year and year-end performance agreements
Critical Requirements:
7+ years working in the financial industry
3+ years of people leadership experience
Working knowledge of QA methodologies
Experience working with 3rd party vendors
Excellent verbal and written communication skills
Strong negotiation and project management skills
Strong organization and time management skills
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