Knowledge/Responsibilities:
Automation Testing experience: writing test script, review peer’s test script, execute and update
Familiar with Agile process. SAFe agile experience and training is much preferred
Familiar with cloud-based development and DevOps
Requirement Analysis and designing detailed test cases and procedures from requirement specifications.
Test new applications and repeat testing for existing products.
Ensure all product releases meet or exceed defined quality goals.
Work with business analysts, development teams, and internal groups to ensure customer requirements are being met.
Document test cases and defects as needed.
Work in a virtual team environment and follow procedures to maintain team’s high standard for functional and usability testing.
Perform execution of test plan, continually analyzing test efforts for completeness.
Perform system integration, functional, regression, user interface and performance testing on modifications and enhancements prior to production releases through manual techniques.
Analyze all technical issues related to the applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills.
Develop functional expertise on multiple systems supported by the QA and Support group.
Thoroughly test applications prior to release or upgrades. Regression test live applications.
Measure and analyze application issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
Develop and publish Support Knowledgebase articles for internal and external users for use in troubleshooting, training, and other areas as defined.
Be a quick learner, eager to leverage new technologies in a virtual team environment and educate self on new releases as well as test functionality and report on issues found.
Handle several priorities and manage knowledge of multiple applications and their features.
Understand bug severity and be able to prioritize and escalate issues.
Work independently with engineering and product management as required following up on any issues identified.
Run manual regression test plans to identify bugs and defects.
Record and maintain the details of any bugs assigned or found in our Test Track bug tracking system.
Gather and forward customer feedback and suggestions for application improvement.
Requirements
Education / Training
Bachelor degree in Computer Science, MIS or related field.
Experience range – 5-7 years
Minimum 5+ years of experience in testing.
Prior technical support experience required
Prior customer service experience preferred
Strong Problem Solving, analysis and testing skills
Experience with Microsoft technologies
Ticket tracking software experience
Excellent communication, organization, and interpersonal skills
An understanding of the software development cycle and testing of web-based applications
Able to work under pressure and time constraints
Associates degree in computer or business related field plus a minimum of three years telephone support or combination thereof
Iterative Development and Release Management process experience in an Agile Scrum environment is a plus
Basic development and SQL experience is a plus
Mobile testing experience is a plus
Automation testing experience is a plus
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