Roles and Responsibilities:
• Experience in Telecom Industry Application is MUST
• Experience in testing CRM, Web Application, Billing & Order Management
• Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
• Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
• Responsible for maintaining QE health through facilitated defect management using standardized triage, defect management, and communication processes.
• Monitor trends and improvement opportunities using Mean Time to Resolution, defect RCAs, and environment downtime as key performance indicators.
• Conduct daily defect review with key program stakeholders, including dev, test, product, and support teams to ensure the path forward and reduce defect burn down for all prioritized defects.
• Monitor and ensure that overall defect processes are aligned with a standard one defect process across all test phases and teams.
• Provide Test Estimation to leads for Intake planning
• Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
• Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
• Partners with other leads & Architect for test planning, Assignment & reporting
• Monitor chats and host working sessions with impacted teams and ensure there is a path forward and active investigation on defects until disposition. Escalation Point for Dispute defects & resolution
• Conduct root cause analysis for defects and ensure the defect is closed under the right root cause category.
• Mitigate impediments and fosters a work environment for high-performing team dynamics, continuous the team’s workflow, and relentless improvements
• Responsible for designing holistic test architecture and Test solutions in alignment with business requirements and solution specifications
• Works with for Test Data team for Test Data Requirement & Fulfillment
• Overall – 8 to 12 years’ experience in Product Testing with minimum 3+ years of experience on Defect Management/Production Validation Testing.
• Proven experience in Testing/defect management and triaging in a fast-paced software development environment.
• Experience in using defect tracking tools like JIRA and creating reports using Power BI.
• Experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
• Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
• Should have exposure to Automation (Katalon/Selenium)
• Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
• Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
• Expertise in preparing daily status reports/dashboards to Management
• Decision maker in Entry and Exit of internal /development Testing stages
• Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members
• Expertise in Risk Identification & analysis
• Proven expertise in Agile software development especially Scrum and Kanban
• Experience in Telecom Industry is added advantage
• Strong written and verbal communication skills
Technical Skills: Selenium, JAVA, Maven, Eclipse, Bitbucket, JIRA, Jenkins, git, DevOps and Postman
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