We are seeking a highly motivated UAT manager to play an active role in developing overall test strategy and execution of E2E testing against our roadmap. This role will work with cross-disciplinary teams including product, design, technology, and other delivery teams to develop robust test strategies and drive test planning, execution, and reporting.
Key Responsibilities:
A successful candidate will be passionate about disciplined, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives. Responsibilities will include, but not be limited to:
Managing the User Acceptance Testing practice for a significant product/program/project portfolio
Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development
Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications
Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas
Partnering with IT, QA and UAT leadership across all phases of the testing lifecycle
Driving root cause analysis around defects to drive identification of break in process and ongoing improvements
Developing and maintaining standards and processes; managing quality improvement activities
Creating common business specific quality measurement frameworks and tracking improvement against these metrics
Facilitating cross-LOB process improvement discussions with key stakeholders at various level of the organization to drive identified issues to resolution
Establishing, maintaining and managing strategic Business and IT relationships
Ownership of controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience.
Driving adoption of continuous improvement by leveraging CMM, Six Sigma or other methodologies.
Qualifications:
You are a self-starter with in-depth, hands-on experience driving end to end testing processes, with experience in testing frameworks across industries that directly relate to banking or financial services being preferred. You are also an experienced manager of managers with a passion in talent and career management.
Other attributes you will bring to the table:
Minimum 10 years of experience/exposure in a User Acceptance Testing (UAT) or Quality Assurance leadership and people management role
Direct people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
Able to successfully multi-task across tactical and strategic initiatives
High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)
Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
Experience working with teams located globally
Strong JIRA experience - you know how to navigate JIRA, create issues, and have an understanding of more advanced capabilities such as creating dashboards and complex queries using JQL, and you can direct your teams in how to use them
A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
Experience working in an Agile environment and with Agile project methodologies
Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing and organized manner
Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
Knowledge of Consumer Bank/ Debit Card Business is a plus.
Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience
You must verify your mobile number to apply to this job.