Key areas focused:
Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing).
JD:
1.Responsible for performing testing (debugging/troubleshooting) in the Genesys environment for all Voice and Chat applications.\
2. Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call routing).
3. Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components.
4. Creation of test documentation and standards.
5. Close collaboration with cross-functional business units and internal partners.
Certifications in Genesys systems are a plus.
Excellent communication and presentation skills
Top 2 Must Haves:
- 2-8 years of experience.
- Experience in testing and test automation in Gensys Cloud environment
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