The QA Engineer is responsible for defining/executing test scripts and cases based on the requirement document per functionality basis. They can assist Associate QA Engineers on project related tasks, and able to communicate directly with the project team for reports, concern or issues encountered.
Responsibilities/Job Duties
Uses Genesys specific tools to manage and report daily work assignments, which are but not limited to GenesysProject, JIRA and other automated testing tools. Follows the guidelines for weekly timesheet submission. Collaborate and communicate in a team-oriented environment across Quality Assurance team, Professional Services team members.
In this role the primary responsibilities include (but are not limited to):
Familiar with testing processes and practices
Development, documentation, and execution of automated and manual tests
Work collaboratively with product manager, development & QA teams during all stages of software development life cycle
Exposure to test automation tools
Able to communicate and discuss with the professional services team members on the following listed below:
Project Issues / Roadblocks
Prerequisites to continue work
Defects being logged/encountered
Knowledge in any scripting language, such as Java / Python / Ruby
Able to support Development, configuration tasks on need be
Knowledge of agile development methodologies
Consults with scrum teams on test planning and participates in testing and demo activities
Ability to produce testing status reports to project manager as per project requirement
Continuous Improvement – Help define, improve, and implement test processes and tools
Pro-active in handling dependencies, coordinating test coverage, execution, and Risk analysis
Planning, deploying, and managing the testing effort for any given engagement.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Information Systems/Management
3+ years of exp. in Genesys or any contact center product testing
Very good in written and spoken English
Worked with different SDLC concepts
High problem-solving and analytical skills
Flexibility to work across different time zones specifically North America
Flexibility to take up a operational service management role (managing a customer environment), if there is business need
Preferred Qualifications
3+ years of experience in software testing
Experience in development, configuration of contact center platforms
Experience in using test automation tools
Experience in agile testing environment
Experience in Web API testing tools
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