• Facilitate Test/Defect management and ensure quality engineering health by implementing standardized triage, defect management, and communication processes.
• Conduct daily defect reviews with key program stakeholders, such as development, testing, product, and support teams, to ensure a clear path forward and reduce defect burn down for all prioritized defects.
• Ensure that all defect processes align with a standard defect process across all test phases and teams.
• Act as a liaison between development, testing, triage, support, and project management to resolve any requirement or design gaps.
• Monitor chats and host working sessions with impacted teams, using an escalation process to ensure active investigation on defects until disposition.
• Establish standardized defect reporting and dashboards, utilizing tools such as JIRA and Power BI, to monitor defect burn downs
• Conduct root cause analysis for defects and ensure that they are closed under the appropriate ro Overall – 14 to 20 years’ experience in Test Management Activities with minimum 5+ years of experience of working on Test/Defect Management.
• Should manage Test Management, Defect Triage & Production Validation Testing Management services for a broad range of Projects and Program and cross-functional teams
• Experience in Telecom Industry is required
• Experience in Managing testing of CRM, Web Application, Billing & Order Management
• Responsible for utilizing key performance indicators such as Mean Time to Resolution, defect RCAs, and environment downtime to monitor trends and identify improvement opportunities.
• Should have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging defects (both Test and Production Environment)
• Should be familiar with database query language such as SQL, so that they can query and validate the data for analysis
• Should have a good understanding of API testing
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