Partners with Stakeholders, Producing and creative agencies to understand business objectives and final creative experience to help create quality guest experience.
Knowledge of Brand guidelines/Style guide and efficient adherence across channels
Communicates & builds inputs to content development partners based on final experience deliverables.
Liaises with cross-functional partners to drive efficiency and continuous process improvement.
Critical Thinking to RCA & Lead issue identification and derive ways and methods to avoid issues proactively.
QA checks need to be carried out across multiple Web Browsers, Operating Systems, Devices (Mobile, Tablet and Desktop) and Compatibility testing by keeping the Quality quotient high and adhering to daily deliverable timelines.
Documentation of issues: Logs issues (build or technical), executes fixes (as needed) and monitors status.
Document processes and best practices
Holds feedback sessions with stakeholders as consult (provide context/reinforce change guidelines)
Prioritizes and manages multiple projects simultaneously with varying levels of definition across Site Merch, Content and Creative
Conducts live site QA and fix for special events (as needed basis)
Supports war room support for peak.
Participates in captainships and stretch assignments.
Provide data analysis, deliver insights and monitor trends
Technical Responsibilities:
Thorough knowledge of all Digital tools and platforms
Identifies and proposes solutions for improvement in tools, processes, experiences, and partner communication.
Leads QA for new code releases for UX teams and track bugs.
Develop and implement automation for the existing and new QA process using real time tools and technology (Selenium/UFT/Protractor/Relevant tools)
Create detailed comprehensive and well-structured test cases and test scenarios.
Develop internal test planning and schedules.
Shows curiosity to understand new feature roll out. Researches and learns new interactive development and technologies (as needed) and networks with experts to be in-par with Industry Standards and architecture changes.
End to end Technical/application testing for projects undertaken by UI engineering team. Example Stencil, Roundel.com, Multiplai & Elevate
About you:
Requirements:
Graduation in Business Administration / Engineering with relevant experience
3+ year’s experience in both Manual & Automation QA
Experience working on Issue / Bug tracking tools (JIRA, BugZilla, etc.)
Strong guest focus with a good understanding of Guest mindset for Online Browsing
Ability to multi-task
Analytical and critical thinking skills
Exceptional communication and organizational skills
Should be flexible in terms of stretch assignments / weekend support.
Adapt to new business requirements, timelines.
Learn new technologies and optimize processes.
Desired requirements:
Automation testing experience
2+ years of interactive development work experience
1+ years of leading multi-developer interactive projects
Education in Computer Science, Business, Marketing, Graphic Design
Experience in Publishing, e Commerce, Retail, Mobile, Direct Marketing, Marketing Agency and Direct Marketing
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