Responsibilities:
Test and support applications in a range of global software platforms (primarily Salesforce and ServiceNow) and various other corporate systems and tools
Collaborate with other internal groups to understand and analyze business and functional requirements, to mitigate risk
Communicate with internal customers in non-technical terms and propose solutions
Work on multiple projects from requirements gathering phase through to development and functional testing, user acceptance testing, deployment to production and post go live releases
Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
Write and maintain test cases of the highest quality for new and existing application features
Report bugs and ensure all issues are handled efficiently.
Enhances team and coworkers through knowledge sharing and implementing best practices in day-to-day activities
Takes initiative to continually learn and enhance technical knowledge and skills
Is always keen to improve processes and apply innovation to our ways of working
Provides timely status updates and assists the team in making decisions about release readiness.
Knowledge and Experience
3+ years of experience in a testing capacity / role
Experience using a test management application, such as XRay, HP ALM, TestComplete, Zephyr, TestRail
Strong demonstrable experience in functional system testing and systems integration testing
Problem solving
Strong time management
Attention to detail
Strong verbal, written, and interpersonal communication skills
Ability to work independently as well as within a team environment
Ability and eagerness to learn new technologies and tools
Desired
These skills are not required but will be considered as an added advantage:
Experience in testing Salesforce and ServiceNow applications, or any similar cloud-based platform is highly desirable
Experience with any of the following technologies / tools: Python, SOAP / REST, XML, SharePoint, SOAP UI / Postman, SQL, JIRA
Previous test automation experience with Python / Selenium
Some form of customer-facing or consulting experience
Experience working as part of a global team, working across multiple time zones
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