Lead and manage the QA team, providing guidance, mentoring, and support to team members
Act as the escalation point for both the customer and Salesforce delivery teams for anything related to Quality Assurance across projects
Define and enforce quality standards and best practices across the development lifecycle
Conduct regular knowledge sharing sessions and workshops to foster a culture of continuous learning and improvement within the QA team
Develop and deliver training programs to enhance the skills and knowledge of the QA team members
Conduct regular team meetings, goal setting connects for team members and performance reviews.
Analyze requirements, develop a test strategy and test plan, build and execute manual and automated test cases, track defects and report results
Oversee the execution of various testing types (functional, integration, regression, SIT, UAT etc.).
Collaborate with cross-functional teams, including product management, development, and customer support, to understand requirements and ensure successful delivery of high-quality software
Conduct thorough defect analysis, root cause investigations, and drive timely resolution of issues
Continuously improve testing practices, tools, and techniques to enhance efficiency and effectiveness
Monitor and report on key quality metrics, including defect trends, test coverage, and test effectiveness
Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity
Who you are:
You have a strong understanding of Salesforce functionality and business analysis principles.
Possess Salesforce QA Test management experience covering Functional and Non-Functional testing and a strong understanding of Salesforce best practices
Possess excellent analytical and problem-solving skills, with the ability to identify and mitigate risks
Strong verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Adaptable and can work on multiple projects simultaneously.
Demonstrate accountability, trustworthiness, and empathy in your relationships with clients and colleagues.
Strong leadership and team management skills, with the ability to motivate and inspire a diverse team
What you bring:
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience in Salesforce QA, with a focus on testing Sales Cloud, Service Cloud, and other Salesforce products.
Minimum of 8 years of experience in software quality assurance, with at least 3 years in a leadership or managerial role
Experience with automated testing tools and frameworks for Salesforce applications (e.g., Selenium, Apex Test Framework).
Knowledge of Agile development methodologies and experience working in Agile environments.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels
Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer, Salesforce Marketing Cloud Consultant) are a plus.
Solid understanding of software development methodologies, agile practices, and QA processes
Knowledge of automated testing tools and frameworks such as Selenium, Provar, or Apex Test Framework is a plus.
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