You will primarily be working on Automation testing of IVR flows using Cyara Tool in conjunction with Google CCAI Dialog Flow Bot Testing Frameworks and automation of GUI applications using Selenium scripts.
Attending approach/project discussions with Business/Project stakeholders.
Testing execution using Cyara to cover all the functional/nonfunctional requirements for the projects.
Building selenium scripts for IVR GUI applications.
Testing Alexa device for IVR flow.
Performing defect tracking and regression validation.
Providing sign off QA deliverables.
Performing production validation.
Analyzing production issues and taking it to closure.
Building subject matter expertise on IVR applications.
Guiding team for best practices implementation for automation.
Supporting team in terms of knowledge sharing and test execution.
Supporting E2E validations including IVR Flows with multi modal experiences on Web/Chatbot.
Supporting Load/Performance Testing for IVR Applications using Cyara Cruncher.
Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for.
You will be a good team player and having go-getter kind attitude with good inter-personal skills. Understanding the requirements and building good work culture with onshore-offshore. Adhering to the organization priorities and policies. Building external stakeholder communication with business stakeholders, Dev, UAT & E2E teams & PMO teams.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Four or more years of Hands on experience in Cyara.
Four or more years of Hands on experience in Selenium.
Four or more years of IVR work experience.
Two or more years of experience in Google Dialogue flow testing.
Even better if you have one or more of the following:
A degree.
One or more years of experience in both Testing methodologies - Agile and Waterfall.
Experience with Amazon Alexa and other device testing related to IVR flow.
Knowledge in creating and executing database queries.
Knowledge on Call center technology.
Knowledge in UNIX/SQL.
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