Understanding the requirements and building good work culture with onshore-offshore.
Adhering to the organization priorities and policies.
Building external stakeholder communication with business stakeholders, Dev, UAT & E2E teams & PMO teams.
Attending approach/project discussions with Business/Project stakeholders.
Testing execution using Cyara to cover all the functional/nonfunctional requirements for the projects.
Building selenium scripts for CTI/IVR GUI applications.
Testing Alexa device for IVR flow.
Performing Defect Tracking and regression Validation.
Providing sign off QA deliverables.
Performing Production validation.
Analyzing Production issues and taking it to closure.
Building Subject Matter Expertise on CTI/IVR applications.
Guiding team for best practices implementation for automation.
Supporting team in terms of knowledge sharing and test execution.
Supporting E2E validations including IVR Flows with multi modal experiences on Web/Chatbot
Supporting Load/Performance Testing for CTI/IVR Applications using Cyara Cruncher
What we’re looking for.
You'll need to have:
Bachelor’s degree or one or more years of work experience.
One or more years of experience in Cyara.
One or more years of experience in Selenium.
One or more years of CTI/IVR work experience.
Even better if you have one or more of the following:
One or more years of experience in both Testing methodologies - Agile and Waterfall.
Experience with Amazon Alexa and other device testing related to IVR flow.
Knowledge in creating and executing database queries.
Knowledge on Call center technology.
Knowledge in UNIX/SQL.
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