The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardise the growing QA practise. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!
Required Skills:
2+ year of experience working as a Quality Assurance Engineer
Experience with Salesforce Sales, Service, or Experience Cloud
Salesforce domain knowledge is a plus (ex: Field Service, Bots, etc.)
Testing against feature stories (with or without defined requirements)
Documenting test results in a structured, detailed fashion
Able to prioritize defects focusing on the most important ones first
Filing detailed issue reports with clear repro steps
Browser/device testing, API testing
Developing QA plans for features or projects
Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
Salesforce Administrator certification
Knowledge on Chatbots and IVR are a plus
Soft Skill Requirements
Experience in automation testing using any tool
Comfortable presenting remotely and in person to manager-level and below.
Comfortable leading user story grooming sessions
Comfortable speaking to what is built both internally and externally
Ability to comfortably speak to industry best practices and guide the client towards those best practices
Highly organized
Responsibilities
Assessing requirements or features to identify areas to test
Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
Adapting to and learn to work with different technologies and team contexts
Communicating sensitively to different client/team norms and communication style
Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
Ability to explain the UAT testing process to the customer
Partner with someone more senior who will assign tasks and support.
Reaching out within the team for clarification when you are unsure of how to proceed
Connecting with client/project teams to ask questions and follow up as needed
Publish testing status, defects to stakeholders
Occasionally participating in client meetings to explain your findings
Occasionally serving as a primary client contact for a small project, or while leads are unavailable
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