Provide 24x7 enterprise support to BrowserStack customers
Active debugging on user test cases to ensure that they run across all browser platforms
Respond to public queries around BrowserStack products on forums
Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas
Actively contribute to the public & internal Knowledge-base
Desired experience:
2+ Experience in Technical Support/Automation QA roles is a plus
Excellent command over written & spoken English
Good customer interaction skills through the spectrum of customer sentiments
Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.
Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.
Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etc
Basic understanding of APIs, bash or cURL scripting
Basic knowledge of writing SQL queries like SELECT statements and JOIN clauses
Basic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS, etc)
Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML
Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements
Should be a team player and should have a can-do attitude
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