Independently design, develop, and deliver an automation framework for products with a quality mindset
Extensive knowledge on automated testing for contact center telephony and IVR technologies
Design and develop test automation scripts leveraging Cyara, create test suites, configure & orchestrate test environments/infrastructure and perform test execution
Define the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization
A scrum team member to deliver quality automation aligned with each sprint to support DevOps. Prepares test scenarios, test cases, QA stories, and acceptance criteria, aligning them with the developing stories for the product increment being delivered in the sprint
Coach and mentor others on test automation tools and coding practices
Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
Work closely with product owners and scrum masters to determine acceptance criteria for testing
Ensure the correctness and completeness of voice applications
Experience verifying the logic of the Call Flow and business requirements
A change agent for continuous improvement that delivers robust performance testing strategies and methods. Effective at communicating ideas
Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business
Promote excellent development practices for coded test frameworks, including participating in code reviews and source control management
Coordinate End-to-End testing across different product and domain teams
Document and Track test artifacts inappropriate applications – Jira, source-code control (test automation scripts)
Maintain tools used in test development, including source control, test management, and release systems
Develop and maintain requirements traceability matrices
Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption
Perform manual testing as required
Qualifications
6 years of software testing experience
3+ years developing/building automation test frameworks and tools
3+ years of proven experience transforming manual testing to high efficiency automated testing
Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing)
Enjoys working in a faced based collaborative environment
BA/BS degree or equivalent experience in the software testing or development field
Experience testing APIs
Cyara experience preferred
Strong proficiency in Selenium, Javascript, Github
Develops technical documentation on applications and system
Strong knowledge of software QA methodologies, tools, and processes
Experience in writing clear, concise, and comprehensive test plans and test cases
Knowledge of testing integrations and end-to-end system processes.
--
You must verify your mobile number to apply to this job.