Primary Responsibilities:
Establish the overall direction, scope, and strategy for Quality Assurance; ensure compliance with, and understanding of, this strategy by QA team members and others
Identify gaps in the quality assurance and testing processes, generate solutions, and drive continuous improvement
Analyzes user requirements, business requirements and testing requirements from the Requirements documents and understands the Performance Impact on the product
Participate in the full software development lifecycle (requirements derivation through delivery), with an emphasis on building in quality at every stage
Lead the development of test strategies based on a project’s Business Requirements document, functional requirements, design documents, user stories and user acceptance criteria
Identify and map test cases to requirements; design test coverage plans; facilitate reviews with cross-functional team members
Ensure test plans are created, reviewed, maintained; participate in project and release planning; support implementations and go-lives
Collaborate with QA counterparts to define resourcing needs to meet QA demands
Hire, Train and manage both onshore and offshore resources
Supervise and coordinate QA personnel to provide technical and efficient service to the organization; estimate and manage resource demand.
Collaborate with development teams to analyze defects, determine root causes, and drive solutions to prevent recurrence
Identify delivery risks due to quality issues; collaborate with cross-functional teams to implement mitigating strategies; ensure timely escalation as needed
Implement quality standards and benchmarks; develop and track key metrics
Conduct operational quality audits to ensure compliance with best practices
Enable creation of robust regression test suites for re-use on identified projects
Adheres to QA standards. Stays current with industry processes, trends, and techniques
Owns the Performance Strategy and road map to achieve QA delivery excellence
Focuses on self-development, team development and meets organizational goals
Provides leadership to and is accountable for the performance of managers and/or senior level professional staff
Required Qualifications
Core skills:
15+ years Development or Quality Assurance Experience, contemporary software quality assurance processes with a focus on automation and Performance testing
12+ years of overall experience in software QA, with at least 5+ years in a direct management role servicing the QA needs
Experience in Healthcare domain
Experience in leading Automation and Performance QA teams
Significant experience successfully delivering projects/results in a fast-paced IT environment
Experience in coaching, supervising, and coordinating personnel to provide technical and efficient service to the organization
Proven track record managing testing-related activities following any SDLC methodology
Proven record initiating and leading change - both technical and process
Demonstrated success working collaboratively to drive results in a matrixes environment that requires managing multiple high priorities simultaneously, taking charge and escalating appropriately
Strong interest and participation as a coach and a mentor to junior members of technical team
Ability to develop and share best practices for various process improvement efforts in the QA Organization. Submits potential improvement areas in the defects tracking system related to functional, performance, security, and penetration testing. Interfaces with product development, support teams and other organizations to resolve those defects
Ability to set goals, conduct performance reviews and assist in staff development; participate in hiring and training; promote succession planning; provide coaching and mentoring
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