Primary/Essential Duties and Key Responsibilities:
• Define Salesforce testing strategy, develop and analyze test plans, create and execute tests, communicate issues/findings, manage defects, document test results, generate test reports, conduct release readiness reviews, and review documentation
• Test planning and test execution of Salesforce Apps, Sales Cloud, Service Cloud, Community Cloud, Financial Force application, Salesforce integrations and Lighting upgrades
• Analyze requirements, design documents and use cases in order develop, modify and execute test cases/scenarios to ensure functional requirements have been satisfied
• Define, build, modify and execute automated tests for regression test coverage of business process testing, utilizing tools such as Provar, Selenium and UFT
• Adheres to best practices in testing and automation while continuing to improve the quality and productivity of our testing practices
• Ability to manage defect reporting and test execution tracking utilizing tools such as Jira, Test Rail, ALM, Agile Accelerator, etc.
• Work with developers and business analysts in a team oriented, collaborative environment to ensure quality throughout the development cycle
• Participate in all project related meetings, knowledge sessions, etc.
• Maintain documentation of test results and execution status to communicate to IT stakeholders, PM, BA, Dev, Service Manager and Service Team Lead
• Tracks quality assurance metrics such as test execution %, first time pass rate, defect densities and defect counts
• Ability to meet deadlines, deliverables, accept and manage changing priorities and address issues quickly and professionally
• Stay current on progressive technologies/self-motivation to learn new methodologies and techniques that will enhance job performance
• Coordinate and collaborate with on and offshore team members to ensure continuous delivery of work and process adherence
• Provide guidance, support, and mentoring to junior testers
Required Qualifications:
• 6-7 years of experience in Software Quality Assurance testing and methodologies, and the design, development, and maintenance of test cases/scenarios.
• 3 years of test automation experience including defining, building, and maintaining test suites using Selenium or another code-based test automation tool.
• 4+ years of functional/end to end, release/regression testing on the Salesforce Platform with a focus on front and back-office web-based applications (ie. Salesforce Apps, Sales Cloud, Service Cloud, Community Cloud, CPQ (Steelbrick), Salesforce Integration, Lighting Upgrades, etc.) .
• Strong understanding of Salesforce platform capabilities, and the ability to distinguish between standard vs custom features.
• Write complex SQL Queries for test validation purposes.
• Ability to provide accurate project estimates and timelines.
• Proven test experience of complex, multi technology platforms and systems.
• Strong organizational and analytical skills with great attention to detail.
• Expert level knowledge of the Software Development Lifecycle.
• Graduate/PG degree in Computer Science or related discipline or equivalent experience.
• Strong verbal and written communication skills.
• Experience working with Kanban and/or Scrum Agile methodologies.
• Shift time is 11:00 am to 8:30 PM IST. We are looking for a candidate who is ready to strech.
Preferred Qualifications:
• Salesforce Admin or Provar certification
• Hands on experience developing automated tests using Provar
• Experience integrating Salesforce with Oracle EBS is a plus
• Experience with ServiceNow or a similar ITSM tool
• Web services testing (Rest/Soap)
• Use of other testing frameworks such as Postman, Karate, etc.
Salesforce Testing, Provar, Web Services Testing
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